WHERE DO YOU SHIP?
We ship worldwide!
WHAT ARE YOUR SHIPPING OPTIONS WITHIN KOSOVO, ALBANIA AND MACEDONIA?
Standard Shipping Kosovo: Free | 24 - 48 hours
Albania: €4.00 | 2 - 3 Business Days
Maqedoni: €5.00 | 3-5 Business Days
WHAT ARE YOU SHIPPING OPTIONS FOR INTERNATIONAL SHIPPING?
Express shipping: We offer International shipping services through DHL Express Worldwide. Shipping costs starts from €28.50, costs calculated based on geographical location of delivery address and total weight of parcel. International orders roughly require 3-5 business days to arrive once your parcel has left our fulfillment center.
Standard Shipping (internacional): Standard shipping costs starts from €5.10, and calculated based on the geographical location of the delivery address and the total weight of the order. International orders roughly require 14-20 business days to arrive once your parcel has left our fulfillment center.
The customer / receiver bares responsibility for all TAX and CUSTOMS CHARGES for their order. Label NUE does not handle or charge customs and duties fees upfront.
HOW DO I KNOW MY ORDER HAS BEEN PLACED?
Upon completion of your order a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. Your confirmation email may have filtered into your spam folder. If you need us to resend it please contact us at firstname.lastname@example.org and we'll be happy to assist you.
I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
If after contacting the post office of your country you still need assistance regarding locating your order feel free to contact us at email@example.com and we'll be happy to assist you.
TRACKING YOUR ORDER
Once your order ships a confirmation email will be sent to you to with detailed tracking information. You can also find your shipping details by logging into your account. Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed, and we will be happy to help locate the parcel for you.
Standard Shipping Kosovo: Free | 24 - 48 Hours
Albania: €4.00 | 2 - 3 Business Days
Macedonia: €5.00 | 3-5 Business Days
Exchange Policy for orders from Kosovo, Albania and North Macedonia: We do not offer returns for any purchase made online after you received the order. Only regular-priced items are accepted for exchange. We can only Exchange Products for the same price or higher-priced items. Exchanges are accepted only if you’ve requested the exchange within 48 hours after you’ve received the order. The shipping fee for the exchange must be paid by the customer.
Dear Clients, International Orders can be tracked through the Tracking Number that you receive after the order is processed. The moment that your order is shipped, we are not responsible if the package is held for further examinations by Customs in the country of arrival. In this case, you have to contact the respective office for pick-up conditions and procedures.
PLEASE PAY ATTENTION: All International Orders (not including Albania and North Macedonia), are FINAL. International Orders cannot be canceled after being shipped, otherwise, we do not refund the payment.
Due to Global Pandemic, the Covid-19, delays are possible and the issue is beyond our competencies.
THANK YOU FOR UNDERSTENDING!
Please feel free to contact us in any of the following ways should you have any questions regarding sizing or any other concerns:
Email: firstname.lastname@example.org or Viber | Whatsapp: +383 49 273 688